Smith Insurance & Financial Services

Auto Insurance for Wisconsin Drivers
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Home Insurance For Wisconsin Homeowners
Invest in a Homeowners Policy That’s There for You When You Need it Most Some people don’t put a … Continue Reading
Protect Your Business with Commercial Insurance
Keep Your Business Running Smoothly With a Policy From Smith Insurance Agency As southeastern … Continue Reading
Renters Insurance from Smith Insurance
If you don’t own a house or condo, but rather rent an apartment, having a renters insurance policy … Continue Reading

An Independent Insurance Agency

Many people see insurance agencies as being pretty much alike. State Farm, American Family, Farmers, GEICO, what’s the difference? We’d like to think that there is a big difference between companies, agents, and agencies as well.

Smith Insurance is an independent insurance agent. What does that mean? It means that we work for you and not an insurance company. Unlike agencies that represent only one company (like State Farm, American Family, and Farmers to name a few), we represent many different insurance companies. And because of that, we act as an independent advocate for the people and businesses we serve. We’re there to ensure our clients receive the proper coverage, a great price, and representation when they need it most.

You’ll find that working with Smith Insurance is different than what you might be used to. We view each of our clients as more than just a transactional relationship, we view them as a neighbor, someone that we may run into from day-to-day on the street, at community events, or in the businesses we frequent throughout the area. To us, it’s about accommodating your needs, being available, and listening closely to what’s important to you. It’s about being dependable and accountable, and getting the job done right the first time. In the end, it’s about doing what we would expect if the shoe were on the other foot. It’s about earning your business year after year.

Agency History

Mike Smith started his career in the insurance industry more than 20-years ago as an agent for Rupert Schulz and Associates in Big Bend, Wisconsin. He spent his first four years establishing his clientele, and learning how the companies they represented differed from one another with their underwriting philosophy and methods of doing business. In 1995 Mike bought the agency from Rupert and established Smith Insurance and Financial. In 2001 Mike moved the agency a half-mile down the road to their current location at the corner of Clark Street and Edgewood Avenue.

In 2004 Smith Insurance bought the New England Agency, another independent insurance agency with a focus on property and casualty as well as life and health insurance. This addition not only expanded lines of business offered by Smith Insurance but the footprint of the agency’s service area as well. Finally, in the Fall of 2013, Mike brought his son Kevin Smith into the business as well. Today Smith Insurance covers the Big Bend and western Milwaukee suburbs, in addition to the cities of Racine, Kenosha, and surrounding communities.

“We are all very proud of the long history our agency has had in Big Bend and the Greater Milwaukee Area. We’re lucky to work with some of the nicest people and businesses you’ll find anywhere in the country.” – Mike Smith.

Excellent

Smith Insurance & Financial Services

5.0

Based on 71 reviews

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Mike S.

Very helpful, and great service!

Response from the owner: Hi Mike - thanks for the kinds words we really appreciate it; that for your business over all these years.Mike and Kevin

Laurie T.

Best Customer Service...have been their clients for 30+ years....highly recommend them!!!

Response from the owner: Hi Laurie - Thanks for the kinds words. We appreciate your business for all these years.Mike and Kevin

Jason

I’ve insured with Kevin Smith and his agency for years. Kevin and his team are everything you’d want from an insurance agency. Their differentiating factor is their professional courtesy and personal touch. Thanks guys!

Response from the owner: Hi Jason - Thank you for the kind words. We appreciate your business over all the years.Mike and Kevin

Alane S.

Mike Smith and Kevin continue to provide service above and beyond year after year. Thank you

Response from the owner: Hi Alane - Thanks for the kinds we really appreciate it.Mike and Kevin

Jackie V.

We have used the services of Smith Insurance/Acuity Insurance for 40+ years. Every question, no matter the importance, has always been answered quickly and professionally. I'm not going to lie, with the increase in insurance rates, I have shopped around, but I'm always brought back to them because their rates cannot be beat for the coverages we require. Whether we get Mike or Kevin - the service is TOP NOTCH!

Response from the owner: Hi Jackie - Thanks for the kind words and loyalty for all the years.Mike and Kevin

Glen D.

I had a claim from a hit and run in the winter snow. I had to wait untill they opened to make a call. I called the office at 9 am and by 1030am acuity insurance was already calling for an explanation and checking to see if I was ok first and foremost. I received a call from Kayla,from the Sheboygan office. She also was very kind,nice and a pleasure to talk to. Very knowledgeable and professional. Mr. Smith was in contact with me within hours not days. It was a great to know that I chose Smith insurance from a referral, and it was nice to have a real person to talk to with total commitment to there jobs. I was treated like family,not like a number. I received a check in a week due to the communication with Smith and Kayla

tom k

Mike has been taking care of my insurance needs for 35 years. He's very prompt getting back to you. Also, the service is great!!

Response from the owner: Hi Tom - Thanks for the kinds works, we really appreciate your loyalty over the years.Mike and Kevin

Charles M.

We've been getting insurance through them for years now and they are always there whenever needed. Great place to do business.

Response from the owner: Charles, thanks so much for the kind words and being a long tie client.Mike and Kevin

Joette M.

We have been a customer of Smith Insurance for years, Mike & Kevin are always professional and helpful. They also answer questions quickly.

Response from the owner: Hi Joette -Thanks for the kind words, we appreciate your business for all these years.Mike and Kevin

Jena C.

Mike Smith has been our agent for nearly 30 years. Now most of my family has him as well.

marj I.

we go back in the records for 16 years, and think it has been longer. love. they are nice, helpful - check them out!

Response from the owner: Hi Marj - Thanks for the kind words.Mike and Kevin

Bill S.

They provide a positive and efficient service!

Spencer S.

Great insurance option for independent contractors. Did carpentry a bit back and was pleased with the quote and coverage I received from them. Thank you!

Jena C.

Mike has been my agent for 24+ years. Handles everything with just a phone call. Awesome customer service. Highly recommend to anyone

Rebecca M.

Mike has been my agent for almost 20 years. He is always very quick to get back to me and very helpful with rates and insurance information.

Response from the owner: Hi Rebecca - Thanks for the great review.Mike and Kevin

Cheryl D.

Have worked with Smith Insurance for many years. Always available to answer my concerns or questions. Good guys!

Response from the owner: Thanks for the kind words Cheryl we appreciate your business.Mike and Kevin

Marj I.

answered, helped find coverage, and quick response!

Elaine S.

Mike is absolutely amazing and extremely helpful to meet my insurance needs at a reasonable price. I highly recommend Smith Insurance.

Response from the owner: Hi Elaine - thank you for the kinds we really appreciate and appreciate your business with us over all these years.ThanksMike and Kevin

John A K.

Always the Best

J & D P.

We have always had very good service from both Mike and Kevin. They take pride in what they do and call back or keep us informed when needed. The customer service is above and beyond what you see elsewhere and I very much appreciate it.

Tracey W.

Professional and considerate ! Exceed my expectations every time !

Pat Hess E.

Professional, friendly, goes the extra mile for you

Dylan R.

Smith insurance is a great place to work with. Kevin and Mike are very responsive easy to talk to and very knowledgeable. I love to support small family run businesses and this fits the bill. Would recommend them to anyone with insurance needs.

Response from the owner: Hi Dylan, we appreciate the kinds words and the support.Mike and Kevin

Adam M.

Mike was my father’s business insurance agent and has been mine for nearly 20 years. He, and his son, Kevin, take care of all the coverages and weird stuff that pops up for our business, our properties, our employees, and all our personal needs as well. And we hit the occasional Packers game together!Whether vehicles, homes, bonds for the city for construction, and claims - they deal with it all with just a phone call or email. Mike Smith Insurance has been a huge part of our success.

Response from the owner: Hi Adam, we appreciate the kinds words and the support over all the years!Mike and Kevin

Cheryl S.

Mike and Kevin are always very responsive to our needs. Their customer service is fantastic. Our family and extended family have worked with Smith Insurance for many years. Thank you!

Flo C.

Mike and Kevin are always there to help.Been with Smith Insurance for a very long time.
Thanks for your service.
Flo

Heidi N.

I was with my previous insurance company for many years. After getting a quote from Kevin I was able to save a considerable amount of money. Kevin is always available to answer my questions in an efficient and timely manner. I would highly recommend Smith Insurance & Financial Services.

Response from the owner: Thanks Heidi - We appreciate the great review

Heidi N.

Andrew F

After being with my other insurance agency for over 15 years I recently switched over to Smith Insurance. Kevin noticed that my previous insurer didn't have the proper coverage I needed. He was able to get me the best insurance for my house and vehicles at a great price. It has been so easy and stress free working with Kevin. Any questions I had were answered in a timely manner.Smith Insurance handles my entire family

Response from the owner: Thanks Andrew we appreciate the kind words as well as the referrals you send over!

Patricia Engelke O.

I have been with Smith Insurance for over 20 years and have had a lot of companies try to get me to move. You will get no better service or prices anywhere else. He is the only one that ever called back right away when I had an accident. Try them you wont regret it.

Rick R.

Great Customer SERVICE. Thanks Joe ☺️

Donna A.

i have been with Smith Insurance for years. Very helpful, supportive and on top of things. Highly recommend.

Joshua W.

I've been with Smith Insurance for over 20 years. Service has been great.

RGW

Awesome customer service! Timely billing. Good rates!

rebekah C.

Mike and Kevin are awesome at making sure you have what you need, and not trying to push the unnecessary things. We have had Smith Insurance for 15 years, and just feel like we're old friends instead of a business relationship.

Skip M.

This is an amazing agency! Have worked with them for many years. They always help with any questions we have, personal or business related. The response time is amazing.

Sara Jo Y.

Mike and Kevin are honestly the best! Whenever I have questions about coverage or most recently with a claim situation, they were very supportive and helpful in my questions answered either over the phone or in person at the office! I can’t thank them enough for everything and their customer service is excellent!!! Keep up the great work guys, and the rest of the team!!

Linda P.

Smith Insurance has always given a full review of insurances available to me, the costs and the reason of perhaps not choosing the cheapest. I was referred by my daughter and have referred my brother and others. Father and son have been thorough and respond quickly.

Jena Jones C.

Mike has been our agent for 24+ years. I have sent my parents to him and tell everyone I can as well. Always handles everything with just a phone call. Would recommend to him very highly

Tom K.

I have been with Mike for 20 years or so. Always took great care of all my insurance needs. Recommend Smith Insurance very highly!

Nina B.

I needed a ride home after dropping my car off at the body shop and Mike Smith graciously picked me up and took me home. You don't find that kind of service anymore. I truly appreciate him offering and following through with it. Thanks so much Mike. He is always available when we have questions and is extremely helpful. Highly recommend Smith Insurance.

Robert H.

We have had Smith Insurance for at least 15 years and they have always had great service. I have looked at other insurance companies, but none of them could beat their price. We look forward to many more years of great service from some true professionals.

Nicole L.

Love the personalized service they provide with competitive rates. Prior to this I used one of those "easy" online providers and would never go back. Smith Insurance has given me better rates and the comfort of knowing they are easy to get a hold of and personally care about their customers.

Pete R

I called around multiple insurance companies, Smith Insurance gave me the best quote for my rental properties. They were super easy to deal with, great communication, and replied back in emails fast. Thanks Guys

Joseph N.

Mike has helped us greatly in the past 15 years with them. they are fast and very good at what they do and take there time in talking with us. We appreciate all the help mike has given us.

Mackenzie S.

RESPONDS QUICKLY (EVEN ON WEEKENDS), TAKES CARE OF EVERYTHING. EXPLAINS THINGS WELL TO THE "LAYMAN". GOOD STUFF. KEVIN IS AWESOME.

Cindy Z.

Joe has been amazing in helping us get coverage for both our personal and business needs. He proposed many options, discussed the pros and cons of each and made filling out all the paperwork extremely easy! I would definitely recommend working with this company.

Arnie B.

mike has been our ins provider for over 20 years. we have sent many friends his way and they always end up going with his company.always calls you back, one thing I like.

Dan R.

We have been with Mike for many years and have insured motorcycles, cars and houses. Mike has been there during working hours, after hours, weekends and holidays, I could not ask for more! He is very attentive to our needs and will work with our best interests in mind after learning what we need. Smith insurance is the embodiment of customer service and has earned my loyalty and business. Even though you see advertisements for other insurance companies, Smith insurance offers what the other companies don't...the ability to talk to a person who knows you and will do whatever it takes to file a claim and follow up with it. That is a great piece of mind knowing you can speak to someone when you really need them.

Jeff R.

We have been insured with Mike Smith for decades. We even kept him when we moved up north. His agency is very attentive to changes and claims are handled fast and very fair. Highly recommended!!!!!!!!

Dylan K.

Kevin at Smith Insurance keeps the process of getting insurance very smooth. The rates are low and you get the benefit of working with real people who care at Smith Insurance.

Timothy S.

Smith Insurance has provided insurance coverage for both my personal and business needs since the late 90's. The detail work has proven to be unmatched. The response time for policy changes is spot on and immediate in nature. Mike has always been very acessible to address my needs.On the few occasions claims had to be submitted, Mike has always been very involved and detail oriented.Timothy Schuetz,President,Automotive Parts & Equipment Corp.