When it comes to the staff at Smith Insurance, things are pretty simple – it’s Mike and Kevin Smith. Mike and Kevin take a little different approach to marketing, advising, and servicing their accounts – they do it themselves. While hiring a customer service representative would allow them to sell more, that’s not their objective. Instead, they would prefer to take care of the customers they already have, and grow at a bit slower pace through referrals from their current customer base. If you appreciate someone that takes the time to listen, pays attention to the details, and makes sure what was promised is actually delivered, you might want to give Mike or Kevin a call.